Change lives with CURE Malawi.

This is a REMOTE position and will require travel to our hospitals.

POSITION OVERVIEW:

The Director of Knowledge Management is responsible for helping CURE International scale consistent, high-quality operations across its global network by ensuring that organizational knowledge, best practices, and proven ways of working are captured, standardized, and accessible.

The Director leads the development, governance, and continuous improvement of the CURE Way, CURE International’s operating manual. The CURE Way establishes standardized operating procedures and best practices across clinical care, hospital operations, people operations, administration, and spiritual ministry. It serves as a practical guide for how CURE hospitals deliver care, onboard staff, manage hospital systems, and advance the ministry while maintaining consistent standards across the network.

Working closely with hospital leaders, network functional leaders, and technology teams, the Director helps identify, document, and disseminate best practices that strengthen performance across the organization. Through this work, the Director helps ensure that successful approaches can be consistently replicated across existing and future hospitals.

The Director also leads the development and ongoing refinement of the New Hospital Launch Playbook, providing a structured framework that enables new hospitals to achieve operational readiness and deliver high-quality, Christ-centered care from day one.

Why CURE?

Join a mission-driven organization where your leadership will shape how hospitals operate, how teams learn, and how life-changing care reaches more children around the world. This is an opportunity to build lasting organizational impact. You'll collaborate with passionate leaders across multiple countries, shape how CURE grows, preserve knowledge that transforms hospitals, and help launch future hospitals equipped to serve children and families for generations to come.

KEY RESPONSIBILITIES

Enterprise Knowledge Strategy & Governance

• Lead the development, governance, and continuous improvement of the CURE Way, CURE International’s operating manual.
• Facilitate a structured process for identifying best practices with network functional leaders, gathering input from hospital leaders, documenting approved standards, coordinating stakeholder review, and supporting implementation across the network.
• Establish and maintain knowledge management processes that ensure policies, procedures, best practices, and standards are documented, approved, reviewed, and kept current across the hospital network.
• Define and maintain the knowledge governance model, including content ownership, approval authority, and review cycles,  recognizing network functional leaders as content owners and final approval authorities within their respective domains.
• Own the roadmap, priorities, timeline, and execution strategy for the CURE Way initiative.

Content Development & Operational Standardization

• Apply editorial and quality review to all CURE Way content, ensuring accuracy, a consistent voice and format, and validation by the relevant content owner before publication.
• Partner with network functional leaders and hospital leaders to document and standardize core organizational practices across clinical care, hospital operations, people operations, administration, and spiritual ministry.
• Support network functional leaders in translating approved best practices into clear, practical, and accessible policies, procedures, playbooks, and guidance documents.
• Establish and maintain documentation frameworks, templates, and governance processes that ensure consistency across all CURE Way domains.
• Integrate improvements identified through quality, safety, patient flow, continuous improvement, and ministry initiatives into the CURE Way in a timely manner.

Knowledge Systems & Adoption

• Develop training, communication, and change management strategies that support adoption of the CURE Way across the network.
• Lead the selection, implementation, and ongoing governance of CURE’s knowledge management platform in partnership with the Chief Technology Officer.
• Ensure knowledge resources are organized, searchable, accessible, and usable across a diverse, multi-country hospital network.
• Partner with People Operations to embed the CURE Way into onboarding, leadership development, and performance management processes.
• Monitor platform utilization and adoption trends, identifying opportunities to improve effectiveness, engagement, and usability.

Continuous Improvement & Hospital Expansion

• Develop systems that capture lessons learned and best practices from hospital operations, strategic initiatives, quality improvement efforts, and major organizational projects.
• Partner with leaders across the network to identify emerging best practices and incorporate them into the CURE Way.
• Preserve institutional knowledge and ensure critical operational expertise is retained as leaders, teams, and hospitals evolve.
• Lead the development and ongoing refinement of the CURE New Hospital Launch Playbook.
• Support future hospital launches and major growth initiatives by ensuring teams have access to proven practices, standardized processes, and organizational knowledge.

Required Qualifications

• Bachelor’s degree required; Master’s degree in Knowledge Management, Organizational Development, Health Administration, Business Administration, or a related field preferred.
• Minimum of seven years of progressive leadership experience in knowledge management, organizational effectiveness, program management, operational excellence, policy development, or a related field.
• Demonstrated experience developing and managing complex operational documentation, policies, procedures, playbooks, operating manuals, or enterprise standards.
• Proven ability to lead cross-functional initiatives involving multiple stakeholders, competing priorities, and organizational change.
• Exceptional written communication skills with the ability to translate complex concepts into clear, practical, and actionable guidance.
• Christian maturity demonstrated through a personal relationship with Jesus Christ and alignment with CURE International’s Statement of Faith.

Preferred Qualifications

• Experience in healthcare, hospital operations, international NGOs, or multi-site organizations.
• Experience implementing or managing knowledge management, policy management, document control, or learning management platforms.
• Formal training or certification in change management, organizational development, project management, process improvement, or related disciplines.
• Experience working across multiple countries and cultures in a mission-driven organization.
• French language proficiency preferred.

• Maintain an accurate and up-to-date register of all patients awaiting surgical or other planned procedures.
• Monitor and update the status of patients from the point of recommendation through to treatment, postponement, or other clinical decisions.
• Identify and assist patients in overcoming barriers to admission and access to planned care.
• Provide patients and guardians with information on hospital admission procedures, policies, and planned treatment.

• Support a smooth, efficient, and patient-centred admission process through proactive communication with patients prior to admission.
• Responsible for managing patient follow-ups and monitoring patient attendance rates.

• Manage the creation, maintenance, storage, retrieval, retention, and disposal of patient health records in accordance with organizational policies and legal requirements.
• Ensure patient records are complete, accurate, standardized, and maintained using unique patient identifiers.
• Coordinate the digitization and migration of historical patient records into the electronic health records system.
• Safeguard the confidentiality, security, and integrity of patient information by ensuring appropriate access controls and compliance with information governance requirements.

• Collect, validate, analyse, and maintain patient and surgical data to support clinical care, operational planning, quality improvement, and statutory reporting.
• Prepare and submit reports on surgical waiting lists, admissions, patient outcomes, and health information as required by hospital management and regulatory authorities.
• Maintain reliable data to support service planning, monitoring, and decision-making.

• Monitor compliance with quality standards, hospital policies, legal requirements, and health information management standards.
• Conduct regular audits of patient records and surgical pathway documentation, implementing corrective actions where required.
• Ensure all activities within the role support continuous quality improvement and patient safety initiatives.

• Develop, implement, and maintain policies, procedures, and systems relating to patient information management and surgical pathway coordination.
• Collaborate with clinical, administrative, finance, and ICT teams to improve patient information systems, documentation practices, and service delivery.
• Train and support staff on health information management, documentation standards, confidentiality, and effective use of health information systems.

• Participate in quality improvement activities, accreditation processes, and relevant hospital committees.
• Maintain professional knowledge and competency in health information management and patient administration.

• Relevant field: Diploma in Health Information Management, Medical Records Management, Records and Archives Management.
• Those with Bachelor's degree in related field but have a certificate in relevant fields above will be considered
• Minimum of three (3) years' relevant experience in health information management, patient administration, medical records, hospital admissions, or a similar role within a healthcare setting.
• Demonstrated experience in managing electronic health records (EHR), patient data, and hospital information systems is desirable.
• Experience with quality management systems, accreditation standards and health information reporting will be an added advantage.

• Sound knowledge of health information management principles, medical records management, patient administration processes, and health information systems (HIS/EMR) is required.
• Understanding of healthcare quality standards, accreditation requirements, confidentiality, and data protection principles is essential.
• Knowledge of patient admission procedures, surgical scheduling.
• Strong data management, analytical, record-keeping, and report-writing skills, combined with excellent organizational and coordination abilities, are essential.
• Strong communication, interpersonal, and customer service skills, along with computer literacy, integrity in handling confidential information, and the ability to work independently and in teams, are required.

• Planning and Organizing
• Attention to Detail
• Customer Service Orientation
• Communication and Interpersonal Skills
• Analytical Thinking and Problem Solving
• Decision Making
• Integrity and Confidentiality
• Accountability
• Teamwork and Collaboration
• Adaptability and Continuous Improvement

POSITION OVERVIEW:

Maintenance Coordinator coordinates the day to day operations for ongoing facility maintenance involving the repair of buildings, water systems, grounds, furniture, related non-medical equipment, and waste management at the hospital premises to ensure that they are in good and safe conditions at all times. Their function assists the Facility Manager/Director to ensure seamless operations and maintenance of the hospital facility and infrastructure, as well as, coordinating infrastructure projects related to building and construction.

ESSENTIAL DUTIES:
Implementation of maintenance objects managed by the Facility Manager/Director.

1. Assist in the planning, development, and execution of approved construction and renovation projects.
2. Implement and assure follow-up of maintenance strategy documented through CMS (computerized asset management system) and support maintenance team in achieving maintenance objectives for the facility.
3. Acts as the internal auditor for all tasks, jobs and work done by external contractors
4. Raises adequate documentation for internal building projects, i.e. bill of quantities (boqs), projects plans, inspection reports and handover reports
5. Monitors and maintains the Computerized Maintenance Management System (CMMS) and provides training to users of the system.  Annually completes an audit of the information in the system and works with the Facility Manager/Director to correct and update the system information.
6. Lead and train maintenance team in the approved practices and procedures for proper facility and equipment maintenance.
7. Coordinates maintenance works with departments to ensure smooth running of the department and implementation of maintenance activities.
8. Assists the Facility Manager/Director in developing and implementing maintenance schedules for facilities and related non-medical equipment that are not under service agreement.
9. Monitor inventory of all the supplies, tools and equipment assigned to the maintenance department. And ensure maintenance staff have and utilize the appropriate PPE, tools, and supplies to accomplish assigned tasks.
10. Supervises all casuals contracted for internal building projects, ensuring they meet the basic threshold set out in the hospital’s employment policy
11. Reports maintenance activities, accomplishments, and incidents to the Facility Manager/Director
12. Works alongside the maintenance team to complete maintenance activities. Provides hands-on maintenance and construction functions including but not limited to buildings, water and wastewater systems, electrical systems, furniture, fixtures, and equipment (FFE), .
13. Oversees the repair of related tools and equipment with the assistance of other qualified personnel or contracted vendors (where applicable).
14. Maintains an up to date file of copies of equipment manuals and schematic diagrams supplied by manufacturers electronically and in physical form.
15. Uses proper safety equipment at all times when executing tasks.
16. Effectively communicates with co-workers regarding equipment, facilities and their proper use.
17. Reports performance of the maintenance team to the Facility Manager/Director
18. Prepare work schedules for the teams under supervision and direction of the Facility Manager/Director.
19. Ensures proper storage, issuance, use/upkeep and management of all maintenance-related tools and assets attached to the hospital
20. Be available on call as and including weekends, nights, and holidays when need arises.
21. Ensure compliance with all Health & Safety policies and processes during all work activities, including using/wearing Personal Protective Equipment as required.

SECONDARY DUTIES
Maintenance Coordinator may be assigned to cover certain responsibilities of the Facility Manager/Director when they are on-leave or unavailable.

OTHER DUTIES
Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the co-worker for this position. Duties, responsibilities and activities may change at any time with or without notice. Co-worker must perform other tasks, duties, and projects as assigned.

Attend and participate in office devotionals, seminars, in-service education classes, on-the-job training programs. etc

EDUCATION/EXPERIENCE REQUIREMENTS:

1. Minimum of five (5) years progressively, responsible facility maintenance experience. Previous supervisory experience required. 
2. Bachelor’s Degree in , engineering or related field, preferred.
3. Diploma in Electrical or mechanical or Engineering/Building and Construction or any other relevant field
4. Trades school certification in a related field (electrical, plumbing, mechanical, HVAC, etc)

KNOWLEDGE, SKILLS & ABILITIES:

1. Proficiency in Microsoft Office products. 
2. Knowledge and ability to use a Computerized Maintenance Management System (CMMS)
3. Thorough knowledge of building and construction, electrical installation and maintenance
4. Good command of English and at least one local language

COMPETENCIES:

1. Attention to Details. Able to be alert in a high-risk environment; follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details, and organize and maintain a system of records.
2. Continuous Learning.  Able to stay informed of current industry trends; learn and apply new concepts and demonstrate career self-reliance; identify own areas of opportunity and set and monitor self-development goals.

CURE VALUES:
All co-workers of CURE are expected to support and embody the following CURE Values:

Beit CURE Children’s Hospital Malawi is an equal opportunity employer that promotes disability inclusion. Qualified individuals with disabilities are strongly encouraged to apply.

Note: Applications will be reviewed on a rolling basis, Application for this position will be reviewed on rolling basis as such we will close this advert when we are in receipt of sufficient applicants. 

Beit-CURE Children's Hospital Malawi is a Christian (BCHM) mission hospital based in Blantyre that provides free orthopaedic as well as plastic and reconstructive surgeries for children with correctable physical disabilities in Malawi. The integral mission for BCHM is “Healing the sick and proclaiming the Kingdom of God“

AIC CURE Children's Hospital Malawi has an exciting opening for an Anesthesiologist!

CURE’s medical team walks with children and their families throughout every step of their healing journey, providing the therapies they need along the way. In addition to world-class clinical service, CURE Malawi ministers to the emotional and spiritual needs of patients and their communities.

POSITION OVERVIEW:

The Anesthesiologist is responsible for providing anesthesia for the patients requiring surgical intervention in the hospital. In this capacity, the anesthesiologist will also need to oversee the nurse anesthetists or anesthetic officers. The role of the anesthesiologist will also include oversight of the HDU/ICU and any critically ill patient on the ward. The anesthesiologist will review all codes in the hospital and oversee the debrief. Subspeciality expertise in pediatric anesthesia is preferred.

ESSENTIAL DUTIES:

1. Complete and document preoperative anesthesia evaluations of patients and order necessary lab work/consultation or any other preoperative investigations at least the day prior to surgery.
2. Review preoperative patient charts for pertinent lab work, history and physical examination, vital signs chart, fluid status and medication sheet.
3. Choose the safest and most appropriate anaesthetic for the patient: general, regional, MAC, local or combination and utilize the correct monitors for that anaesthetic for the duration of the surgery.  Manage the patient airway adequately utilizing the mask, bag-valve mask, intubation, LMA, and other emergency airway procedures. 
4. Accurately manage fluid resuscitation in the patient and measure blood loss regularly. 
5. Oversee the safe functioning of the anesthesia machine, oxygen supply, suction, and all equipment necessary to provide anesthesia in close consultation with the biomedical team.  
6. Perform various regional anesthesia techniques as required.  
7. Assess and implement pain management in the post operative recovery period.
8. Identify and treat intra operative & post operative anesthesia complications as soon as they occur..
9. Accurately and thoroughly chart patient physiological data, medications & fluids administered contemporaneously pre, intra, and post operatively.
10. Set up all necessary monitors and drugs, and check the anesthesia machine and oxygen supply prior to each anesthetic.  
11. Read and comply with all network anaesthesia guidelines and SOPs.
12. Seek opportunities to teach staff both clinically and didactically with regards to advanced life support, anesthesia, & pain management.
13. Protect the patient from harm utilizing proper positioning techniques and act as an advocate for the patient’s welfare.
14. Maintain competency of anesthesia practice in accordance with professional standards established by the profession.
15. Participate in resuscitation of patients when required.
16. Oversee the maintenance of an accurate narcotic count and supply in the operating room and post-anesthesia care unit.
17. Oversee work of the Anesthesia Technicians/nurses/officers or other assigned employees.  
18. Ensure adequate restocking of anesthesia supplies by supervising the Anesthesia Technicians or other assigned employees.
19. Report to the Medical Director at any time when it appears to be unsafe to use the operating rooms (e.g. lack of oxygen).
20. Act as an anesthesia consultant to anesthesia providers and medical/surgical staff.
21. Complete monthly CQI electronic report per the direction of the Nursing/Anesthesia Clinical Director.  

OTHER DUTIES
Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the co-worker for this position. Duties, responsibilities and activities may change at any time with or without notice. Co-worker must perform other tasks, duties, and projects as assigned.

EDUCATION/EXPERIENCE REQUIREMENTS:

1. Medical degree from qualified, recognized medical institution
2. Specialist post-graduation certification in anesthesia. Preferred subspeciality interest in pediatric anesthesia.
3. Current licensure
4. Current BLS and PALS certifications