Change lives with CURE Malawi.

POSITION OVERVIEW:

ESSENTIAL DUTIES:

People Management

• Ensuring the provision of staff activities that build healthy work relationships;
• Support in administration and help respond to Employee Engagement Surveys so that there is ongoing improvement in scores;
• Developing, recommending and implementing local HR policies and procedures that support the Hospital goals and improve employee engagement;
• Scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors;
• Participating in recruitment process and orientation of new hire, this includes posting job interviews, scheduling job interviews, assisting in interview process, ensuring background and reference checks, preparing new co-workers files and schedule and coordinates new co-workers orientation to the BCIHM set up;
• Assisting line managers and co-workers to identify and respond to performance, disciplinary and conduct issues;
• Facilitating the process of Performance Management Review; 
• Assisting with talent assessment and labor relations including negotiations and administering employment contracts/agreements;

• Facilitating employee personal development plans and manage the process for setting and tracking measurable Key Results Areas to drive growth and performance; 
• Drafting and updating job descriptions, working with Head of departments on information required for new recruits and employees transitioned to new positions;

• Reinforcing HR policies and procedures that support the hospital’s  goals, improve employee engagement and conducting disciplinary hearings with regard to hospital’s Code of Conduct.

HR Administration and Communication

• Supporting the off-boarding process of employees ensuring all necessary paperwork and clearance procedures are completed accurately;
• Support in preparation of offer letters and other relevant documents such as employee handbooks, hospital policies, and job description for new recruits;

• Collaborating with department heads to design and implement recognition and appreciation programs that acknowledge and reward team members’ contributions and achievements;

• Assisting with preparation and submission of visa and work permit application, and medical and nursing council registration processes for expatriates; 
• Assisting with registration processes of all professional council documentation for BCIH staff including Medical Council, Nursing Council, and Accounting and other regulatory bodies.  
• Overseeing local logistical arrangements for all guests, working with logistics, hospitality and accommodation venders to ensure seamless and efficient experiences;
• Managing the communication from and to co-workers by ensuring that there is open communication and key messages are effectively given to co-workers;
• Ensuring monthly reports are submitted to P & C Director on departmental goals and progress.
• Facilitating documentation and preparation of employees reaching retirement, providing support and guidance throughout the process;
• Supporting departmental quality standards initiatives and foster a culture of quality and Safety by promoting best practices, ensuring compliance and collaborating with teams to drive continuous improvement.

Record Maintenance

• Maintaining current HR files and databases, ensuring employee benefits, employment status, and records related to grievances, performance reviews, probationary period, contract renewal dates and disciplinary actions or similar records are updated;
• Performing file audits to ensure that all required employee documentation is collected and maintained;
• Keeping Expatriates Employment Permit database current and in advance assisting expatriates with renewals and any immigration matters to include but not limited to filing letters and communicating with Immigration office.
• Assist in compiling documentation and information  for preparation of payroll to ensure accurate employee remuneration and benefits data and assisting in payroll/benefit-related reconciliations;
• In-charge of all co-worker related communication and announcements on official platforms ensuring timely and effective dissemination of information;
• Assist in medical insurance records and enrollment, submitting updated lists to Accounts office for timely deductions and payments;

Employee Training and development

• Ensure training and credentials are verified and updated;
• Assist in the coordination of workshops, training and employee events;
• Providing Support in onboarding of new co-workers to the BCHIM set up (setting up a designated log-in, workstation, email address, etc.) and schedule and coordinate new employee orientation process;
• Support in the administration of annual training plans and implementation and facilitate one on one meetings with Heads of Departments to evaluate training effectiveness;
• Design and facilitate employee team-building activities, social events and wellness initiatives to foster a positive and inclusive work environment;

Labor Relations

• Complies with all local legislative requirements.
• Ensure adherence to Hospital’s policies and procedures and Code of Conduct.
• Where appropriate keeps up to date with legislative requirements through membership of industry organizations.
• Ensures personal adherence to workplace health and safety requirements and either addresses or bring to management’s attention when others are in breach of these requirements.
• Keeping up to date with changes in employment law and support implementation of these changes
• Collaborate with hospital lawyers in employee litigations and represent the organization in court proceedings.

EDUCATION/EXPERIENCE REQUIREMENTS:

1. Bachelor’s degree in Human Resources Management.
2. 7 years working experience, of which 2 should be at supervisory level. 
3. Experience working in a healthcare setting is an added advantage. 

KNOWLEDGE, SKILLS & ABILITIES:

1. Strong knowledge of HR policies, procedures, and regulations.

2. Experience with recruitment, talent management, and employee relations.

3. Ability to process expatriate work permits and relevant documentation.

4. Experience designing and implementing staff wellness activities.

5. Familiarity with medical and nursing council registration processes

6. Excellent communication, organizational, and interpersonal skills

7. Ability to maintain confidentiality and handle sensitive information

Competence:

1. Attention To Details. Able to be alert in a high-risk environment; follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details, and organize and maintain a system of records.
2. Communication Skills. Able to clearly present information through the spoken or written word; read and interpret complex information; listen well.
3. Decision Making & Problem Solving. Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues: able to use reason, even when dealing with emotional topics; review facts and weigh options.
4. Integrity. Able to be tactful, maintain confidences, and foster an ethical work environment; prevent inappropriate behavior by co-workers; give proper credit to others; handle all situations honestly.
5. Policies, Process, and Procedures. Able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to unwritten rules or practices.
6. Team Work. Able to share due credit with co-workers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from co-workers; display team spirit.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those a co-worker encounters while performing the essential functions of this position. The co-worker must perform all duties in conformance to appropriate safety and security standards.

The noise level in the work environment is usually low.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by a co-worker to perform the essential duties of this position successfully.

1. While performing the duties of this position, the co-worker is required to:
   1. Frequently; sit, use fine finger dexterity, talk, and hear.
   2. Occasionally; stand, walk, reach with hands and arms.
2. The co-worker must perform all duties in conformance to appropriate safety and security standards.

REASONABLE ACCOMMODATIONS

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

SUBMISSION OF APPLICATION

Interested individuals are requested to submit applications as soon as possible. Application for this position will be reviewed on rolling basis, as such we will close this advert when we are in receipt of sufficient applicants.

Only Online applications through our webpage will be considered. 

Beit-CURE Hospital Malawi is a Christian mission hospital that provides free orthopedic as well as plastic and reconstructive surgeries for children with correctable physical disabilities in Malawi. The integral mission for BCHM is “Healing the sick and proclaiming the Kingdom of God“

POSITION OVERVIEW:

The Director of Clinical Support Services is a key leadership role that supports the Chief Medical Officer (CMO) in overseeing and strengthening clinical support services across CURE’s hospital network. As a licensed physician based in Africa, this individual will focus on standardization, optimization, and quality assurance of Laboratory, Sterile Processing, Biomedical Equipment, Pharmacy, and Procurement services. The role ensures these services align with clinical best practices, patient safety standards, and operational efficiency to support high-quality surgical and medical care. This role serves as the primary liaison between the CMO and hospital-based Managers of Clinical Support Services, ensuring that clinical support services effectively enhance surgical operations, optimize patient flow, and uphold infection control measures. Additionally, the Director will provide technical expertise, training, and strategic guidance to hospital leadership in managing their clinical support departments.

 

ESSENTIAL DUTIES:

1. Supporting the Chief Medical Officer in Clinical Operations
   1. Work closely with the CMO to develop and implement strategic plans for clinical support services across the hospital network.
   2. Provide expert recommendations to the CMO on best practices for laboratory services, sterilization, biomedical equipment maintenance, and pharmaceutical management.
   3. Ensure that hospital support services align with CURE’s overall clinical strategy, contributing to improved patient care and surgical efficiency.
   4. Assist in reviewing policies, compliance measures, and accreditation requirements for clinical support services.
2. Standardizing Clinical Support Services Across Hospitals
   1. Develop and enforce Standard Operating Procedures (SOPs) for Labs, Sterile Processing, Biomedical Equipment, Pharmacy, and Procurement to ensure consistency across all CURE hospitals.
   2. Oversee the integration of clinical support services into hospital workflows, ensuring smooth collaboration with surgical and medical teams.
   3. Conduct hospital visits and virtual assessments to evaluate efficiency, patient safety, and compliance with CURE Standards.
   4. Identify and implement technology-driven improvements to enhance support services.
3. Staff Training & Clinical Development
   1. Design and implement a training program to ensure clinical support staff are proficient in best practices, safety protocols, and compliance requirements.
   2. Serve as a mentor and clinical advisor to hospital-based Managers of Clinical Support Services, ensuring they understand their role in improving patient outcomes.
   3. Organize training sessions, workshops, and peer learning opportunities to enhance knowledge-sharing across the network.
   4. Work with hospital leadership to ensure proper recruitment and development of clinical support staff.

SERVICE-SPECIFIC RESPONSIBILITIES

1. Laboratory Services
   1. Ensure that diagnostic labs provide timely, accurate, and high-quality test results to support clinical decision-making.
   2. Standardize testing protocols, equipment usage, and reporting procedures across hospitals.
   3. Work with laboratory teams to maintain compliance with international quality control standards.
2. Sterile Processing & Infection Control
   1. Oversee sterilization protocols to prevent infection risks in surgical procedures.
   2. Ensure hospital teams follow proper instrument decontamination, sterilization, and storage procedures.
   3. Support hospital infection control committees in maintaining a safe patient care environment.
3. Biomedical Equipment & Maintenance
   1. Ensure all medical devices and surgical equipment are well-maintained, properly calibrated, and compliant with safety standards.
   2. Work with network lead and hospital-based biomedical teams to implement preventive maintenance programs and repairs.
   3. Oversee commissioning and installation of new equipment.
4. Pharmacy Services
   1. Implement safe medication management protocols, ensuring proper storage, dispensing, and regulatory compliance.
   2. Oversee training for pharmacists and pharmacy technicians on best practices in drug safety and supply management.
   3. Monitor medication inventory levels and procurement to prevent shortages and inefficiencies.
5. Medical Supplies & Equipment Procurement
   1. Develop and oversee standardized procurement processes to ensure consistent availability of high-quality medical supplies and equipment.
   2. Work with hospital teams, supply chain teams, and finance departments to optimize purchasing decisions.

QUALITY ASSURANCE & COMPLIANCE

1. Ensure all hospital support services comply with local, national, and international healthcare regulations.
2. Develop and oversee quality assurance programs to maintain high standards of patient safety.
3. Conduct hospital audits and operational assessments, working with the CMO to implement corrective actions.
4. Establish key performance indicators (KPIs) to measure and improve clinical support service effectiveness.

EMERGENCY PREPAREDNESS & CRISIS MANAGEMENT

1. Assist the CMO and hospital leadership in developing emergency response plans for hospital support services. 
2. Ensure staff readiness to handle crises such as equipment failures, supply shortages, or infectious disease outbreaks.
3. Work with hospital emergency response teams to ensure rapid, coordinated action during crises.

EDUCATION/EXPERIENCE REQUIREMENTS:

1. Licensed Medical Doctor (MD, MBChB, or equivalent) required.
2. Postgraduate degree (MPH, MHA, or similar) in healthcare leadership, hospital administration, or public health is preferred.
3. Minimum of 7-10 years of clinical experience, with at least 3-5 years in a hospital leadership or administrative role.
4. Proven experience in managing ancillary hospital services and ensuring clinical compliance.
5. Strong collaborative leadership skills, working closely with CMOs, hospital directors, and clinical teams.
6. Ability to travel frequently across Africa to support CURE hospitals.
7. Proficiency in Google Workspace (Gmail, Google Docs, Google Sheets, Google Slides) and Microsoft Office Suite (Word, Excel, PowerPoint). 

To learn more about this position with CURE, please read the Director of Clinical Support Services Opportunity Profile.